Shipping policy

Shipping Policy

Voltascoot

Last Updated: September 15, 2026

Thank you for shopping at Voltascoot. We are committed to delivering your electric scooters and mountain bicycles safely and efficiently. Please read our Shipping Policy carefully before placing your order.

1. Order Processing Time

All orders are processed within 1–3 business days (Monday to Friday, excluding holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

Orders placed on weekends or holidays will be processed on the next business day.

During peak seasons or promotional periods, processing times may be slightly longer. We appreciate your patience.

2. Shipping Destinations

We currently ship to addresses within the regions listed at checkout. If your country or region is not available at checkout, please contact us at service@voltascoot.com to inquire about shipping options.

We do not ship to P.O. Boxes or APO/FPO addresses for large items such as electric scooters and mountain bicycles.

3. Shipping Rates and Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout.

Order Value	Shipping Rate	Estimated Delivery Time
Standard Orders	Calculated at checkout	5–10 business days
Free Shipping (if applicable)	Free	5–10 business days

Delivery estimates are provided by the carrier and are not guaranteed. Actual delivery times may vary depending on your location, customs clearance, and carrier delays.

4. Order Tracking

Once your order has shipped, you will receive a shipping confirmation email containing your tracking number(s). The tracking number will be active within 24–48 hours.

You can track your order directly on the carrier's website using the provided tracking number. If you have not received your tracking information within 5 business days of placing your order, please contact us at service@voltascoot.com.

5. Customs, Duties, and Taxes

Voltascoot is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping (tariffs, taxes, customs clearance fees, etc.) are the responsibility of the customer.

6. Damages and Lost Packages

Voltascoot is not liable for any products damaged or lost during shipping. However, we will assist you in filing a claim with the carrier.

If you received your order damaged, please:

Take photos of the damaged packaging and product
Keep all packaging materials
Contact us within 48 hours of delivery at service@voltascoot.com

If your package is marked as delivered but you cannot locate it, please contact the carrier first. If the issue remains unresolved, contact us and we will do our best to assist.

7. Missing or Incorrect Address

Please ensure your shipping address is correct at checkout. We are not responsible for orders shipped to incorrectly entered addresses. If you notice an error, contact us immediately at service@voltascoot.com. If your order has not yet shipped, we will update the address. If it has already shipped, we cannot redirect it.

8. Split Shipments

If your order contains multiple items, they may ship separately to ensure faster delivery. You will receive separate tracking numbers for each shipment. Shipping charges will not be duplicated for split shipments.

9. International Shipping

For international orders, delivery times may vary significantly due to customs processing. Voltascoot is not responsible for delays caused by customs authorities. Please check with your local customs office for information on any additional charges.